PROJECT CONTEXT
THE CHALLENGE
Reactive Decisions vs. Real Data
Residence Condominial faced a common management challenge: addressing demands based on isolated perceptions and reactive decisions. The goal was to move toward a data-driven management model, using reliable insights to guide investments.
A SOLUÇÃO
Structured “Resident Listening” Survey
Development and implementation of the “Resident Listening” initiative, a quantitative and qualitative research study designed to give residents an active voice and accurately assess perceptions of infrastructure and services.
APPLIED METHODOLOGY
How the Initiative Worked
01
How the Initiative Worked
Consolidação das respostas
Identificação de oportunidades
Priority Setting
Launch of a structured survey accessible to all units, encouraging direct resident engagement.
Quantitative data and qualitative feedback were synthesized and grouped into analytical reports.
Prioritization of demands to build a clear, feasible, and transparent action plan.
Mapping of recognized strengths and key opportunities for improvement across the community.
02
03
04
SUCCESS INDICATORS
Survey Results
The data collected demonstrated strong community engagement at Vernissage Residence & Club and provided greater clarity on overall satisfaction levels.
222
Responses Collected During the Assessment
55%
Participation Across 407 Units
51%
Positive Reviews Recorded
35% / 14%
Regular Reviews (35%) and Negative Reviews (14%)
IMPACT & PERSPECTIVE