Less complexity. More value.
My experience lies at the intersection of people, product, business, and technology.
Insurance
Accelerating Insurance Purchase
Redesigning a digital journey to reduce steps and time to purchase
Life Insurance
Greater Efficiency in the Life Insurance Journey
Reducing Friction in the Support Journey
Beneficiary Support
Optimizing the digital experience for tracking applications and policies
Simplifying processes and improving the experience across an operational journey
Quantitative research to understand residents and prioritize improvements
Turning Residents’ Voices into Decisions
Residential Community
EXPERIENCE IN COMPLEX CONTEXTS
HOW I THINK
01
UNDERSTAND
02
DEFINE
03
EXPLORE
04
VALIDATE
05